As Canada's leading innovation assistance program for small and medium-sized businesses, the National Research Council of Canada Industrial Research Assistance Program (NRC IRAP) works to provide existing and potential clients with a superior level of service and expertise that has become synonymous with NRC IRAP.
As part of this commitment to program excellence, NRC IRAP welcomes client feedback to help us evaluate how well we are doing in delivering our services. We follow a transparent process when responding to client concerns so we can continue to ensure service and process improvements, and service excellence.
In the event of a complaint, NRC IRAP follows program protocols when handling clients' business, scientific, and technical information. NRC IRAP handles all complaints in confidence, protecting complainants from discrimination or retaliation and ensuring privacy with respect to personal and financial information. You may make a request for an independent review of unresolved complaints or disputes through the NRC IRAP Vice President's Office.
How do I provide feedback to NRC IRAP?
Clients, prospective clients, and the public can contact NRC IRAP to provide feedback or voice their concerns by:
- providing and discussing feedback directly with their Industrial Technology Advisor
- contacting the NRC IRAP Client Service Centre by calling 1-877-994-4727 or by emailing firstname.lastname@example.org
- completing a feedback form online
- contacting the national NRC IRAP Vice President's office at NRC.IRAPVPsOffice-BureauduVPPARI.CNRC@nrc-cnrc.gc.ca