Committed to service excellence
To provide your business with high-quality service that gets the results you need, National Research Council of Canada Industrial Research Assistance Program (NRC IRAP) staff adhere to a set of service standards and principles.
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Our service standards
Here's what you can expect from our team under normal circumstances.
Responsiveness
We respond to all enquiries within 2 to 5 business days.
Advisory services
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We identify and address your needs confidentially, providing the highest-quality services in a courteous and professional way.
Results for 2023-2024
97% of clients agreed or strongly agreed that NRC IRAP staff were professional and possessed the skills and knowledge required.
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We provide services that are appropriate to your project and correspond to your firm's needs.
Results for 2023-2024
96% of clients agreed or strongly agreed that NRC IRAP staff delivered advisory services that were appropriate for the firm or the project.
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We are responsive to your needs, available to answer your questions and provide support.
Results for 2023-2024
98% of clients agreed or strongly agreed that responsiveness and availability of NRC IRAP staff were appropriate.
Advisory Services through Contributions to Organizations
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NRC IRAP-supported service organizations provide high-quality services in a courteous and professional way.
Results for 2023-2024
92% of clients were satisfied with the service they received from an NRC IRAP-supported service organization.
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NRC IRAP-supported service organizations deliver services that are relevant to your business and correspond to your firm's needs.
Results for 2023-2024
87% of clients agreed or strongly agreed that services they received from an NRC IRAP-supported service organization were relevant to their business.
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NRC IRAP-supported service organizations deliver services that are timely and responsive to your needs.
Results for 2023-2024
88% of clients agreed or strongly agreed that services they received from an NRC IRAP-supported service organization were completed in a reasonable time frame
Project development
We work with you to develop and structure your project in a consultative and timely manner.
Funding decisions
Our funding decisions are based on a formal assessment process and the availability of funds. Once we have a complete proposal and the requested documentation from you, our goal is to provide a funding decision within the following timelines:
- 20 business days for projects with a contribution of $50,000 or less
- 30 business days for projects with a contribution greater than $50,000 up to $500,000
- 45 business days for projects with a contribution greater than $500,000 up to $3 million
- 65 business days for projects with a contribution greater than $3 million up to $10 million
Results for 2023-2024
We met our service standard in 83% of cases, providing funding decisions with the following average timeframes:
- 9 days for projects with a contribution of $50,000 or less
- 22 days for projects with a contribution greater than $50,000 up to $500,000
- 40 days for projects with a contribution greater than $500,000 up to $3 million
- 92 days for projects with a contribution greater than $3 million up to $10 million
Payment
We issue payments within 35 business days of receiving all required documents and a correctly completed claim form.
Results for 2023-2024
We met our service standard in 99.5% of cases, issuing payments within 6 days on average.
Contact us
Call us toll-free at 1-877-994-4727 to learn more about NRC IRAP.
Please note the NRC is committed to providing a respectful and harassment-free workplace. No inappropriate behaviour, aggression, harassment, or foul language towards our employees will be tolerated. All conversations with anyone behaving in this manner will be immediately terminated.
Share your feedback
We want to provide you with the best possible service. Follow the NRC IRAP feedback process to let us know how we can improve.