NRC IRAP Service standards

 

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Committed to service excellence

To provide your business with high-quality service that gets the results you need, National Research Council of Canada Industrial Research Assistance Program (NRC IRAP) staff adhere to a set of service standards and principles.

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Our service standards

Here's what you can expect from our team under normal circumstances.

Responsiveness

We respond to all enquiries within two to five business days.

Advisory services

We identify and address your needs confidentially, providing the highest-quality services in a courteous and professional way.

Results for 2017-18

98% of clients agreed or strongly agreed that NRC IRAP staff were professional and possessed the skills and knowledge required.

Project development

We work with you to develop and structure your project in a consultative and timely manner.

Funding decisions

Our funding decisions are based on a formal assessment process and the availability of funds. Once we have a complete proposal and the requested documentation from you, our goal is to provide a funding decision within the following timelines:

  • 20 business days for projects with a contribution of $50,000 or less
  • 30 business days for projects with a contribution greater than $50,000 up to $500,000
  • 45 business days for projects with a contribution greater than $500,000 up to $3 million
  • 65 business days for projects with a contribution greater than $3 million up to $10 million

Results for 2017-18

We met this service standard in 79% of cases, providing decisions with the following average timeframes:

  • 17 days for projects with a contribution $50,000 or less
  • 33 days for projects with a contribution of $500,000 or less
  • 47 days for projects with a contribution above $500,000

Payment

We issue payments within 35 business days of receiving all required documents and a correctly completed claim form.

Results for 2017-18

We met this service standard in 99% of cases, issuing payments in 13 days on average.