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Committed to service excellence
To provide your business with high-quality service that gets the results you need, National Research Council of Canada Industrial Research Assistance Program (NRC IRAP) staff adhere to a set of service standards and principles.
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Our service standards
Here's what you can expect from our team under normal circumstances.
We respond to all enquiries within 2 to 5 business days.
We identify and address your needs confidentially, providing the highest-quality services in a courteous and professional way.
Results for 2018-2019
96% of clients agreed or strongly agreed that NRC IRAP staff were professional and possessed the skills and knowledge required.
We work with you to develop and structure your project in a consultative and timely manner.
Our funding decisions are based on a formal assessment process and the availability of funds. Once we have a complete proposal and the requested documentation from you, our goal is to provide a funding decision within the following timelines:
- 20 business days for projects with a contribution of $50,000 or less
- 30 business days for projects with a contribution greater than $50,000 up to $500,000
- 45 business days for projects with a contribution greater than $500,000 up to $3 million
- 65 business days for projects with a contribution greater than $3 million up to $10 million
Results for 2018-2019
We met this service standard in 79% of cases, providing decisions with the following average timeframes:
- 12 days for projects with a contribution $50,000 or less
- 29 days for projects with a contribution of $500,000 or less
- 39 days for projects with a contribution greater than $500,000 up to $3 million
We issue payments within 35 business days of receiving all required documents and a correctly completed claim form.
Results for 2018-19
We met this service standard in 92% of cases, issuing payments in 13 days on average.