All sales are final. However, should a shipment be received in damaged condition or if an error occurred in processing the order, the National Research Council (NRC) Construction Publications will exchange the material in question within 30 days of its original shipment. In all cases, a Return Authorization number must first be obtained from NRC Construction Publications Client Services (Canada 1-800-672-7990 or outside Canada and Ottawa-Gatineau region 613-993-2463) and be displayed on the returned packages.
All materials that were damaged in shipment should be returned to sender in the original package.
Materials incorrectly sent to a customer should be returned for exchange only. Such material must be deemed to be in resaleable condition by the NRC to be eligible for an exchange.
No refund of the purchase price and no exchange will be provided for online subscriptions that have been activated or PDF publications that have been downloaded.
Certified reference materials
Products are sold as is and cannot be returned. Certificates of Analysis are valid for certified reference materials (CRMs) in their original NRC-sealed container only. CRMs are packaged in approximate quantities.