Customer assistance

The National Research Council ( NRC ) welcomes your enquiries and your feedback. You can contact us by email, mail or telephone and we will address your concerns as quickly as possible. Direct your questions and your information requests to:

Virtual Store support

For help with the Virtual Store website ("My Account", "Shopping Basket"), use the Technical help link.

Customer assistance
Monday to Friday
8:30 am - 4:30 pm (EST)

Construction publications

Publication sales - Construction
1200 Montreal Road
Building M-20
Ottawa, Ontario K1A 0R6

Toll-free: 1‑800‑672‑7990
Telephone: 613‑993‑2463 (Ottawa-Gatineau and outside of Canada)
Fax: 613‑952‑7673

Certified reference materials

Halifax CRM Sales Office

Metrology Research Centre
1411 Oxford Street
Halifax, Nova Scotia B3H 3Z1

Telephone: 902‑426‑8281
Fax: 902‑426‑5426

Ottawa CRM Sales Office

Metrology Research Centre
1200 Montreal Road
Bldg. M-36, Room 1029
Ottawa, Ontario K1A 0R6

Telephone: 613‑993‑2359
Fax: 613‑993‑8915

Related links