Behavioural NRC-wide competencies: Communication

Openly communicating in a compelling, honest, persuasive and articulate manner, ensuring the message is clear, understood and consistent with NRC objectives.

Level 1

Presents information that others understand

  • Presents information and facts in a logical, clear and coherent manner.
  • Provides all of the available information necessary for understanding and making effective decisions.
  • Supports position and conclusions with appropriate data/information.
  • Shares information openly and honestly.

Level 2

Fosters two-way communication

  • Conveys an understanding of and responds appropriately to the comments and questions of others.
  • Takes other's perspective when communicating, negotiating or presenting arguments (e.g. presents benefits from all perspectives).
  • Anticipates and plans for reactions of others and tailors the communication approach to the needs of the audience.

Level 3

Adapts communication strategies to situations

  • Quickly and easily reads the environment and cues from others to assess when and how to change tack or planned approach.
  • Deals effectively with a broad range of individuals and audiences and in a variety of contexts.
  • Clarifies common ground between opposing points of view to advance cooperation.
  • Influences others perceptions, using consensus building, consultations and negotiations.

Level 4

Uses influencing strategies

  • Builds support to position the organization and influence direction (e.g. networking; coalitions).
  • Uses strategies that link to or build on other favourably perceived initiatives, partnerships or trends to create buy-in among others (e.g. key stakeholders).