Behavioural competencies for Technology support: Teamwork

Demonstrating effective interpersonal skills and working cooperatively and effectively within and across organizational units to achieve common goals.

Level 1

Participates as a team member

  • Assumes personal responsibilities and follows up on commitments.
  • Seeks others' input and involvement and listens to their viewpoints.
  • Recognizes the validity of others' viewpoints and the value of different approaches.
  • Deals honestly and fairly with others, showing consideration and respect.
  • Actively participates to ensure an efficient and productive team.
  • Recognizes when a compromise is required for the greater good of the team.
  • Alerts other team members when a problem or issue arises.
  • Demonstrates willingness to volunteer and take on more responsibility.

Level 2

Fosters teamwork

  • Encourages members of a group to contribute to team goals.
  • Continually shares new ideas and problem solves with the wider team (i.e. across organizational units).
  • Shares (seeks out and provides) information and expertise with other team members.
  • Gives credit and acknowledges contributions and efforts of individuals to team effectiveness.
  • Makes others feel comfortable to seek advice and input.
  • Reinforces the common goals to the team.

Level 3

Demonstrates leadership in teams

  • Provides coaching/mentoring, guidance and direction to other team members.
  • Considers team members' interests and strengths when discussing work plans and establishing tasks.
  • Builds links between team members.
  • Communicates expectations for teamwork.
  • Creates an atmosphere of open communication and teamwork.
  • Monitors for potential conflict among team members to ensure effectiveness of communication.