Behavioural competencies for Technology support: Results orientation

Focusing efforts on achieving quality results consistent with the NRC vision.

Level 1

Stays focused on results

  • Promptly and efficiently completes work requests.
  • Works thoroughly and meticulously to achieve expected results.
  • Stays focused on goals despite obstacles and disruptions.
  • Continually compares work performance and outcomes against standards.
  • Balances multiple tasks.
  • Manages time to achieve outcomes and priorities.
  • Considers costs of different approaches to completing tasks.

Level 2

Seeks to improve personal performance

  • Anticipates, identifies and effectively deals with problems or risks.
  • Plans, prioritizes and balances work to meet commitments, goals and deadlines.
  • Documents solutions for future reference.
  • Plans for contingencies to deal with unexpected events or setbacks.
  • Evaluates own work processes and services to identify improvements.
  • Effectively operates within both the formal and informal structures and culture.

Level 3

Seeks to improve organizational performance

  • Challenges inefficient/ineffective work processes and offers constructive alternatives.
  • Identifies ways to improve organizational efficiency, stretch budget and save resources.
  • Improves upon organizational work processes, procedures, tools and technology.
  • Ensures others are aware of the "big picture" in order to understand the best ways of doing things.
  • Creates standards and consistencies to achieve greater efficiency.
  • Considers benefit/cost analysis in determining the feasibility of proposed actions.