Behavioural competencies for Technology support: Initiative

Anticipating and dealing with problems and issues in a persistent manner, seizing opportunities that arise and going beyond what is expected.

Level 1

Accepts challenges

  • Persists in finding solutions.
  • Takes responsibility to get things done without waiting for others to initiate action.
  • Does things "now" (or brings concerns forward) instead of postponing them.
  • Willingly takes on challenges, even if they fall outside the area of responsibility.

Level 2

Seeks and meets challenges

  • Seeks out ideas from a variety of sources (e.g. literature, peers, and other disciplines) in order to solve problems.
  • Offers help to get the job done.
  • Perseveres in finding solutions despite obstacles.
  • Constantly seeks new opportunities and seizes them when they arise.
  • Anticipates and responds in a proactive manner to future needs that may not be obvious to others.

Level 3

Seeks to excel

  • Exceeds job expectations.
  • Invests time and effort to prove the value of a concept or application.
  • Learns new technology and theories, even when outside the job requirement or field, in order to respond more effectively.