Behavioural competencies for Technology support: Conceptual and analytical ability

Understanding, analyzing, synthesizing and relating complex information and abstract variables; drawing logical conclusions and/or providing reasonable and creative alternatives.

Level 1

Analyzes and synthesizes information

  • Gathers inputs from appropriate sources of information (e.g. written sources, people).
  • Breaks down a problem into parts to better understand it.
  • Identifies the links between situations and information.
  • Uses common sense, past experience and basic rules to identify key underlying issues and to problem-solve.
  • Considers relevant facts and alternatives when making decisions.
  • Visualizes and diagrams key processes.
  • Recognizes when a new approach is needed to solve a problem.

Level 2

Applies broad analysis to reach conclusions

  • Reviews existing options, concepts and approaches, and identifies one(s) that will work in the situation at hand.
  • Observes patterns and inter-relationships to determine the root causes of problems.
  • Considers different ways of interpreting available information.
  • Applies innovative methods to understand and try different approaches and solutions.
  • Evaluates the impact of proposed solutions on people, systems and equipment.
  • Thinks beyond the limits of the accepted and conventional.

Level 3

Manages multiple complex relationships

  • Thinks several steps ahead in deciding on best course of action(s) (anticipates likely outcomes).
  • Draws on experience and knowledge to assess and analyze facts and information that may not be complete to come to quick and appropriate decisions (i.e. intuition).
  • Applies concepts and techniques from other disciplines or fields of research to solve problems.