Behavioural competencies for Supervisor: Teamwork

Demonstrating effective interpersonal skills and working cooperatively and effectively within and across organizational units to achieve common goals.

Level 1

Participates as a team member

  • Assumes personal responsibilities and follows up on commitments.
  • Promotes team goals.
  • Seeks others' input and involvement and listens to their viewpoints.
  • Deals honestly and fairly with others, showing consideration and respect.

Level 2

Fosters teamwork

  • Looks for opportunities to work with other groups or organizational areas.
  • Initiates collaboration on projects or methods of operating.
  • Involves team members in decision making.
  • Discusses with team members those problems or issues that could impact on results.
  • Communicates expectations for teamwork and collaboration.
  • Gives credit and acknowledges contributions and efforts of individuals to team effectiveness.
  • Involves team members in addressing issues/problems that lead to isolation or conflict.

Level 3

Demonstrates leadership in teams

  • Structures teams for maximum effectiveness taking into account members' skills, interests and concerns.
  • Assigns and communicates roles, accountabilities and authorities to maximize team effectiveness.
  • Demonstrates flexibility in team leadership style and decision-making strategies to deal effectively with different situations.
  • Deals with team issues in a considered and timely manner.
  • Develops methods and means for maximizing the input and involvement of team members.
  • Recognizes work capacity limitations in others (i.e. team members, organizational units) and takes steps to clarify or modify priorities, reduce or reassign work, introduce time saving efficiencies.
  • Coaches or advises team members on how to resolve differences or deal with conflicts to achieve mutually beneficial outcomes.

Level 4

Creates and fosters a culture of teamwork

  • Creates and promotes a culture and environment that fosters highly effective teams (e.g. breaks down historical barriers).
  • Establishes reward and recognition mechanisms and structures that promote effective teamwork.
  • Models behaviours that maximize group participation by consulting, listening and communicating.
  • Coaches others on how to deal with or leverage conflict to achieve to the extent possible "win-win" outcomes.