Behavioural competencies for Supervisor: Results orientation

Focusing efforts on achieving quality results consistent with the NRC vision.

Level 1

Stays focused on results

  • Promptly and efficiently completes work assignments.
  • Aligns personal work with team/unit goals.
  • Stays focused on goals despite obstacles and disruptions.
  • Continually compares work performance and outcomes against standards.
  • Identifies and takes the best possible advantage of opportunities as they arise within the context of available resources.
  • Explores the accepted boundaries of risk within the organization.

Level 2

Seeks to improve personal performance

  • Sets challenging yet realistic goals in line with team/unit goals.
  • Looks for innovative ways to improve personal efficiency, stretch budget and save resources.
  • Seeks feedback from others on ways to improve one's performance.
  • Anticipates, identifies and effectively deals with problems or risks.
  • Plans for contingencies to deal with unexpected events or setbacks.
  • Develops plan to structure work and manage the realization of projects/initiatives.
  • Assesses and operates within the acceptable boundaries of risk to the organization.
  • Regularly evaluates own work performance to identify ways to improve it.

Level 3

Seeks to improve organizational performance

  • Uses appropriate tools, methods and criteria, regularly evaluates work processes, services, deliverables or programs.
  • Challenges inefficient/ ineffective work processes and offers constructive alternatives.
  • Solicits and/or provides information that could affect the planning, programs and decision making for the organization.
  • Seeks to expand the acceptable boundaries of risk to the organization.
  • Recommends or determines strategic or long-term direction for the organization.
  • Establishes effective organizational methods for assigning, managing and tracking work.

Level 4

Sets and models behavioural performance standards

  • Sets the expected standards and criteria for measuring success.
  • Delivers a clear message on the standards expected.
  • Serves as a model for the standards expected.
  • Recognizes employees, teams and groups who are examples of excellence for the organization.
  • Provides guidance on the organizational tolerance for risk.