Openly communicating in a compelling, honest, persuasive and articulate manner, ensuring the message is clear, understood and consistent with NRC objectives.
Presents information that others understand
- Presents facts in a logical, clear and coherent manner.
- Provides all of the available information necessary for understanding and making effective decisions.
- Supports position and conclusions with appropriate data, information, examples, visual aids, demonstrations, etc.
- Shares information openly and honestly.
- Demonstrates writing and presentation skills.
Fosters two-way communication
- Anticipates and plans for reactions of others and tailors the communication approach to the needs of others.
- Takes others' perspective when communicating, negotiating or presenting arguments (e.g. presents benefits from all perspectives).
- Communicates complex ideas in a simple and persuasive manner.
- Seeks feedback on the quality of both written and oral communications.
- Communicates effectively with a broad range of technical and non technical individuals and audiences.
- Conveys an understanding of and responds appropriately to the comments and questions of others.
Adapts communication strategies to situations
- Quickly and easily reads the environment and cues from others to assess when and how to change tack or planned approach.
- Clarifies common ground between opposing points of view to advance cooperation.
- Influences others' perceptions, using consensus building, consultations and negotiations to reach a solution.
- Coaches colleagues on their communications skills.
Uses influencing strategies
- Uses strategies that link to or build on past successes, partnerships or trends to create support from others (e.g. clients, partners, collaborators).
- Builds support to position NRC as a leader in a field of research and to influence the direction of research (e.g. networking; coalitions).
- Influences NRC's strategic direction based on personal knowledge of the direction of research outside of NRC.