Behavioural competencies for Management services: Teamwork

Demonstrating effective interpersonal skills and working cooperatively and effectively within and across organizational units to achieve common goals.

Level 1

Participates as a team member

  • Actively participates to ensure a productive team.
  • Shares information and expertise with other team members.
  • Assumes personal responsibilities and follows up on commitments.
  • Recognizes when a compromise is required for the greater good of the team.
  • Seeks others' input and involvement and listens to their viewpoints with consideration and respect.

Level 2

Fosters teamwork

  • Looks for opportunities to work with other groups or organizational areas.
  • Initiates collaboration on projects or methods of operating.
  • Discusses with team members those problems or issues that could affect results.
  • Gives credit and acknowledges contributions and efforts of team members.
  • Encourages members to contribute to team goals.
  • Attempts to resolve conflicts within the team.

Level 3

Demonstrates leadership in teams

  • Provides coaching, guidance and direction to other team members.
  • Recommends team structure for maximum effectiveness, taking into account members' skills, interests and concerns.
  • Demonstrates flexibility in team leadership style and decision-making strategies to deal effectively with different situations.
  • Identifies and resolves issues affecting team in a timely manner.
  • Recognizes work capacity limitations in others (i.e. team members or organizational units) and takes or recommends steps to clarify or modify priorities, reassign work or introduce timesaving efficiencies.
  • Advises team members on how to resolve differences or deal with conflicts to achieve mutually beneficial outcomes.

Level 4

Creates and fosters a culture of teamwork

  • Creates and promotes a culture and environment that fosters highly effective teams.
  • Establishes reward and recognition mechanisms and structures that promote effective teamwork.
  • Models behaviours that maximize group participation by consulting, listening and communicating.
  • Takes appropriate action to resolve persistent, broad-ranging and/or significant team conflicts.