Behavioural competencies for Management services: Conceptual and analytical ability

Understanding, analyzing, synthesizing and relating complex information and abstract variables; drawing logical conclusions and/or providing reasonable and creative alternatives.

Level 1

Analyzes and synthesizes information

  • Breaks down concrete problems into parts and organizes information in a concise manner.
  • Gathers input from appropriate players.
  • Identifies the links between the information and the context.
  • Uses common sense, past experience and basic rules to identify key underlying issues and to problem-solve.
  • Considers relevant facts and alternatives when making decisions.
  • Is open to new ideas.

Level 2

Applies broad analysis to reach conclusions

  • Analyzes complex problems and breaks down problems into logical parts.
  • Sees connections, patterns or trends in the information available.
  • Identifies the potential impact that trends or events may have on services, products or clients.
  • Draws logical conclusions and/or provides creative options and recommendations.

Level 3

Manages multiple complex relationships

  • Simultaneously deals with multiple complex issues and abstract relationships.
  • Recognizes and assesses several likely causal factors or ways of interpreting the available information.
  • Thinks several steps ahead and cross-functionally in deciding on best course of action (anticipates likely outcomes).
  • Clearly and concisely explains complex issues and relationships.
  • Draws on experience and knowledge to assess and analyze facts and available information to come to quick and appropriate decisions.
  • Develops innovative/creative solutions to complex problems and issues.
  • Identifies problems and situations not obvious to others and not learned from previous education or experience.

Level 4

Whole Systems Thinking

  • Determines strategy and approaches based on a whole systems perspective.
  • Sees multiple relationships and missing factors/gaps in systems or processes, and takes corrective action as necessary.
  • Thinks beyond the organization and balances multiple perspectives when setting direction or reaching conclusions.