DORM-4

Prices are quoted in Canadian dollars and subject to change without notice.

Order may be faxed, e-mailed, or submitted via the online order form. An email will be sent to confirm the reception of your order.

Pre-payment may be required for some orders. If pre-payment is required clients will be notified, and confirmation that NRC has received the funds is required before any package will be shipped. NRC accepts payment by cheque, direct deposit (Canada only), wire transfer, and credit card. There is a $20.00 service charge for payment by wire transfer.

Orders which are paid by credit card must be submitted via our Virtual Store. For clients who are required or want to pre-pay for their purchases, the Virtual Store is the fastest way to make an advance payment.

For orders not submitted via the Virtual Store, please note that a $25.00 administration fee will apply. This is in addition to any service charges in the case of a payment by wire transfer.

All orders will be shipped via FedEx, with "Carriage Paid To" (CPT) shipping terms, with the exception of some orders that include products classified as Dangerous Goods in Excepted Quantities when FedEx in unable to deliver and the services of our Freight Forwarder^{Footnote 1} will be used, or if alternate arrangements have been agreed upon by NRC prior to shipping. For more information on countries FedEx is able to deliver dangerous goods to, please refer to their website.

An email will be sent to the purchaser with the shipment tracking information for their order. Clients are encouraged to monitor the shipping progress for any delays. NRC takes no responsibility for delayed or lost shipments and there is no insurance on packages. Shipments are packaged carefully so that the integrity of the products is maintained. If shipment is not received within a reasonable time, please contact the courier service. Customs, duty charges, and custom broker fees are the responsibility of the customer. Check quarantine restrictions in your country to ensure smooth transfer of CRMs from Canada to the destination.

Product documentation including the Certificate of Analysis, MSDS sheet, and invoice/receipt will be provided to clients inside the shipping box, or emailed in PDF format ahead of shipment if possible.

Store CRMs at recommended temperature as stated in the relevant certificate of analysis.

Terms of Purchase Orders are not accepted. Terms of the NRC Sales Agreement are in effect at all times.

At the National Research Council of Canada Metrology Research Centre, employees of the Certified Reference Materials project are committed to delivering quality services in a cost effective manner. We endeavor to provide the highest service standards and the best possible service to our clients. We aim to ensure your satisfaction, abiding by the following principles:

Accessible, dependable and timely

We will make it easy for you to contact us. Our priority is dependable, prompt and accurate service delivered in a timely, cost-effective manner with your convenience in mind. We will serve you in the official language (English or French) of your choice at our designated locations.

Clear and open

We want you to understand what services are available and how you can contact us with comments and questions. We will provide clear, comprehensive and accurate billing with a choice of convenient payment options.

Fair and respectful

We will treat you fairly and courteously, recognizing your distinct needs. We will respect your legal rights and privacy. You may also consult our privacy policy for more information.

Responsive and committed to improvement

We are responsive to your needs and committed to improvement by seeking your views on how this can be accomplished. We will listen and respond to what you say and you will be treated with respect. We welcome your suggestions and comments to Biotoxins, Inorganic or Organic - they represent our opportunity to improve. Our services will be regularly reviewed and improved upon, incorporating feedback obtained from our clients. And, of course, your cooperation in providing full, accurate and timely information will help us provide you with quality service.

Service Standards

1. Orders are processed and shipped within 5 business days of receiving all the required information from purchaser – temperature sensitive products may require longer processing time due to carrier shipping schedules